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Service Manager
2 weeks ago
About the Role:
- Work along with the Regional Services Manager to guarantee that the designated data centersites run smoothly daily.
- In charge of parts and labor dispatching, materials planning, problemsolving, and technician management.
- Oversee multidisciplinary teams committed to providing excellent customer service, highcaliber output, and a great customer experience.
- Work together with other teams and senior hardware engineers to identify, scope, and carry out projects in client environments.
- Exhibit tactical coordination abilities in the production, logistics, supply chain, and technical domains while staying in line with overarching strategy.
Responsibilities:
- To fulfill business needs, hire, develop, oversee, and manage employees.
- Ascertain that the employees at the location are properly trained and adhere to corporate regulations, product support, and client requirements.
- Oversee a productive, interdisciplinary team that provides support for contractual services.
- Encourage a positive culture by living up to the principles of partnership, quality, ownership mentality, and people first.
- Take responsibility for meeting customer support SLAs and effectively communicate status, problems, accomplishments, and needs.
- Take charge of and oversee the daily interactions with customers at the location, supporting the regional manager in managing accounts overall.
- In charge of site inspections, construction, transportation, inventories, and deployments.
Requirements:
- A track record of success leading a team.
- Robust interdepartmental communication abilities.
- Outstanding organizational abilities and the capacity to oversee several projects at once.
- Familiarity with release schedule development, project management techniques, and engineering processes.
- Superior ability to solve problems
Minimum Qualifications:
- Bachelor's degree and strong experience with IT Data Center Services.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.
- Scripting experience preferred – PowerShell, Python, Bash.
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