Head of Section, CX

1 week ago

Stockholm, Stockholm, Sweden Acttif Full time

Select how often (in days) to receive an alert:

Head of Section, CX

Location:

SE

Department: Customer Experience

Employment Type: Permanent

Driven by our vision of 'Progress for Humanity' – at Hyundai we work relentlessly to make high-quality, environmentally-friendly mobility available for all. The industry is re-inventing itself and we plan to lead this change with zero-emission vehicles, electrified powertrains, hydrogen fuel cell technology, and smart cities.

At Hyundai, we don't just build cars – we are a leader in future mobility.At Hyundai, you get the opportunity to work in an international, dynamic, and challenging environment, where you will be encouraged to push boundaries and challenge conventions. We believe that the future of our organization lies in the passion and capabilities of individual members, and we support and encourage the development of their full potential.

Head of Section, CX About the job

As Head of Section CX, your role is about managing and planning the customer experience, ensuring a seamless journey throughout the customer lifecycle. Act as a positive facilitator for effective coordination of opinions among various stakeholders and ensure alignment. The role reports to the Head of Marketing and is located in Solna, Stockholm.

  • Lead your CX team by example
  • Operate the Salesforce-based CX system and construct the customer journey, incorporating digitally driven campaigns and leads aligned with relevant departments
  • Monitor and support in continuous improvements for customer touchpoints
  • Process a CX strategy establishment for the Sweden market based on PAN EU standards
Required education, experience, and skills
  • Education in marketing, sales and/or digital management
  • 5+ years of full-time working experience in business process analysis and improvement with problem solving methods and techniques
  • Excellent understanding in marketing campaign / CRM (customer relation management) / sales (B2C and B2B) process
  • Fluent in Swedish and English, both written and verbal
  • Proficiency in Microsoft Office Suite is required
  • Experience from the automotive industry is advantageous
  • Experience and knowledge of 'Salesforce' products is advantageous (related Certification is preferred)
Desired competencies
  • Collaborative mindset - Strong teamwork, communication with stakeholders of various organization
  • Strong communications and interpersonal skills
  • Outgoing personality with a positive approach
  • People person, willing to engage with new people
  • Highly motivated self-starter who can work independently
  • Well-organized with a strong attention to detail
  • Ability to operate under pressure and meet time critical deadlines and changes. Great ability to prioritize and multitask is required
  • Demonstrates good judgement and strong service delivery skills

Become part of a global company with a history of success and ambitious plans for the future. Please apply by creating your candidate profile and attaching your application documents in English.

#J-18808-Ljbffr

  • Head of Digitalization

    1 week ago

    Stockholm, Stockholm, Sweden HealthSource Chiropractic of North Provo Full time

    Är du en riktigt vass förändringsledare som brinner för att driva digital transformation och affärsutveckling? Är du dessutom en inspirerande ledare med gedigen erfarenhet och stark förmåga att leda team vars mål är att skapa bättre förutsättningar för dagens och framtidens städer?Då kan rollen som Head of Digitalization & Business IT på...

  • Head of Math and Game Analytics

    1 week ago

    Stockholm, Stockholm, Sweden Evolution Gaming Limited Full time

    We're expanding our Math team and are on the hunt for a brilliant Head of Math and Game Analytics. The Math team is based in Stockholm and are -within their field, responsible for NetEnt slot games and Evolution live casino.Our Math team consist of both Mathematicians, Tool Engineers and Data Scientists. Our Mathematicians and Tool Engineers is responsible...

  • Head of Math and Game Analytics

    1 week ago

    Stockholm, Stockholm, Sweden Evolution Full time

    Job DescriptionWe're expanding our Math team and are on the hunt for a brilliant Head of Math and Game Analytics. The Math team is based in Stockholm and are -within their field, responsible for NetEnt slot games and Evolution live casino.Our Math team consist of both Mathematicians, Tool Engineers and Data Scientists. Our Mathematicians and Tool Engineers...

  • Head of Engineering

    1 week ago

    Stockholm, Stockholm, Sweden FAIRFIELD INN & SUITES OF SLC AIRPORT Full time

    En resa av innovation och utvecklingTechSeed befinner sig i en spännande scale-up-fas och är på jakt efter nya talanger som brinner för att forma framtiden tillsammans med oss. Vår vision sträcker sig långt utöver det vanliga – vi strävar efter att skapa banbrytande uppkopplade lösningar från början till slut.Med hjälp av avancerad teknologi...

  • Business Controller To Arket

    1 week ago

    Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gbc AB Full time

    Job DescriptionAs a Business Controller at our ARKET's Buying Office, you find analysis-driven opportunities to generate sales growth and profitability for your section - short term and long term. You are part of setting and driving the section strategy together with your Section Head and Concept designer. You set and follow-up buying, sales and...

  • Assistant Professor in Chemical Engineering with specialization in electrolysers and fuel cells

    1 week ago

    Stockholm, Stockholm, Sweden KTH Royal Institute of Technology Full time

    Assistant Professor in Chemical Engineering with specialization in electrolysers and fuel cellsSchool of Engineering Sciences in Chemistry, Biotechnology and Health at KTHSubject fieldChemical Engineering with specialization in electrolysers and fuel cells.The subject area rests on a foundation of chemical and electrochemical reaction engineering. It...

  • Assistant professor in Sustainable metals

    1 week ago

    Stockholm, Stockholm, Sweden KTH Royal Institute of Technology Full time

    Assistant professor in Sustainable metalsSchool of Industrial Engineering and Management at KTHHereby, a WISE Fellow position is announced, within the program Wallenberg Initiative Material Science for Sustainability (WISE, funded by the Knut and Alice Wallenberg Foundation. The mission of WISE is to facilitate a sustainable society by research in new...

  • Internship - PR & Showroom

    1 week ago

    Stockholm, Stockholm, Sweden House of Dagmar Full time

    About House of Dagmar: House of Dagmar is a fast-growing fashion company based in Sweden with a global presence. Since its inception in 2005, the Dagmar brand has gained widespread acclaim in the fashion industry and media across Europe, the US, and Asia, earning multiple prestigious awards.Join Our Team: Exciting opportunity to be part of House of Dagmar's...

  • Female Fitting Model

    1 week ago

    Stockholm, Stockholm, Sweden Tiger of Sweden Full time

    ABOUT THE COMPANYTiger of Sweden is a Stockholm-based fashion house established in 1903 with a heritage in tailoring. For more than a century Tiger of Sweden has stood for style with purpose, dressing men and women for whom true style is about the confidence to be themselves. POSITION OVERVIEW As a female-fitting model (Size 38), you will have the...

  • Head of X-Reality

    1 week ago

    Stockholm, Stockholm, Sweden FAIRFIELD INN & SUITES OF SLC AIRPORT Full time

    En resa av innovation och utvecklingTechSeed befinner sig i en spännande scale-up-fas och är på jakt efter nya talanger som brinner för att forma framtiden tillsammans med oss. Vår vision sträcker sig långt utöver det vanliga – vi strävar efter att skapa banbrytande uppkopplade lösningar från början till slut. Med hjälp av avancerad teknologi...

  • Associate Professor in Groundwater Management in the Bedrock with specialization in Coupled Pro

    1 week ago

    Stockholm, Stockholm, Sweden KTH Royal Institute of Technology Full time

    Associate Professor in Groundwater Management in the Bedrock with specialization in Coupled ProcessesSchool of Architecture and Built Environment at KTHSubject fieldGroundwater Management in the Bedrock with specialization in Coupled Processes.The subject area encompasses theoretical and experimental methods for managing groundwater flow and associated...

  • Group Accounting and Reporting Manager

    1 week ago

    Stockholm, Stockholm, Sweden Bluestep Bank AB Full time

    Do you want to become the Group Accounting & Reporting Manager at Bluestep Bank and have the opportunity to continuously improve upon regulatory reporting? Then this position might be for you.As Bluestep Bank's Group Accounting and Reporting Manager you will be responsible for the statutory financial reporting and regulatory reporting requirements of the...

  • Group Accounting and Reporting Manager to Bluestep Bank

    1 week ago

    Stockholm, Stockholm, Sweden Boardtalk Executive AB Full time

    Do you want to become the Group Accounting & Reporting Manager at Bluestep Bank and have the opportunity to continuously improve upon regulatory reporting? Then this position might be for you. As Bluestep Bank's Group Accounting and Reporting Manager you will be responsible for the statutory financial reporting and regulatory reporting requirements of the...

  • Business Developer, PL

    1 week ago

    Stockholm, Stockholm, Sweden Trygg-Hansa Försäkrings AB Full time

    Trygg-Hansa befinner sig i en spännande fas då vi sedan 1 april 2022 är en del av Skandinaviens största sakförsäkringskoncern – Tryg Forsikring och har nu över 7000 fantastiska medarbetare.Samtidigt sker stora förflyttningar inom försäkringsbranschen med digitalisering och förändrade konsumentbeteenden. Vi söker därför en självständig och...

  • Affärsområdeschef Rekrytering till

    1 week ago

    Stockholm, Stockholm, Sweden HOME of Recruitment Full time

    HOME of Recruitment fortsätter att växa Vår målsättning är att vara Sveriges bästa konsultbolag inom TA. Vi vill ödmjukt tro att vi på flera sätt redan är där, men resan tar aldrig slut och en hög målsättning kräver en konstant utveckling. Nu söker vi dig som vill ta över rollen som Affärsområdeschef Rekrytering. Här bidrar du till HOME...

  • Program Manager

    1 week ago

    Stockholm, Stockholm, Sweden WIPRO SWEDEN BRANCH OF WIPRO LTD, INDIA Full time

    Responsibilities Need a strong & hands on Program Manager with deep & strong PLM knowledge. Along with regular program and project management this role also requires PLM knowledge spanning across different PLM capabilities - Architecture, Solution Design & Development, Document & Change Management, Data Migration, Upgrades, Production support & Maintenance...

  • Postdoc in Extended Reality and Micromobility

    1 week ago

    Stockholm, Stockholm, Sweden KTH Royal Institute of Technology Full time

    Postdoc in Extended Reality and MicromobilitySince its founding in 1827, KTH Royal Institute of Technology in Stockholm has grown to become one of Europe's leading technical and engineering un...Micromobility refers to lightweight, typically electric, transportation modes like bicycles, e-scooters, e-bikes, and similar small vehicles. The goal of this...

  • Postdoc in Extended Reality and Micromobility

    1 week ago

    Stockholm, Stockholm, Sweden KTH Royal Institute of Technology Full time

    Postdoc in Extended Reality and MicromobilitySchool of Electrical Engineering and Computer Science at KTHMicromobility refers to lightweight, typically electric, transportation modes like bicycles, e-scooters, e-bikes, and similar small vehicles. The goal of this project is to combine experiences of riding on different types of micromobility with extended...

  • Battery recycling R&D researcher

    1 week ago

    Stockholm, Stockholm, Sweden RISE Research Institute of Sweden Full time

    Are you passionate about batteries, especially lithium-ion batteries, sodium ion batteries? Do you want to be part of RISE's journey as an innovation partner in the field of batteries with focus on recycling? Do you have expertise in established techniques for battery recycling? Then apply for the position at RISE as Battery recycling R&D researcher in the...

  • Battery recycling R&D researcher

    1 week ago

    Stockholm, Stockholm, Sweden Research Institutes of Sweden AB Full time

    Filter Are you passionate about batteries, especially lithium-ion batteries, sodium ion batteries? Do you want to be part of RISE's journey as an innovation partner in the field of batteries with focus on recycling? Do you have expertise in established techniques for battery recycling? Then apply for the position at RISE as Battery recycling R&D researcher...