Cisco Collaboration Engineer on IT
2 weeks ago
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Job Level: Professionals
Job Category: IT
Do you want to combine the opportunities that a global company provides with the benefits of a family-owned business? Headquartered in Lachen near Zurich, Switzerland, the Octapharma Group is a leading company in the worldwide market for therapeutic human proteins. Working at Octapharma means to have an opportunity to contribute to our common goal – developing lifesaving therapies to improve patients' lives.
What will you do as a Cisco Collaboration Engineer?- Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Client, and performance of the managed service provider(s).
- Develop, and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers.
- Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management.
- Participate in an on-call rotation to provide operational support as needed, which may include off hours.
- Proactively and reactively identify and remediate network performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions.
- Bachelor's degree in any field and 1+ years working experience or 3+ years of on-the-job experience in these areas in lieu of bachelor's degree.
- Experience with supporting technologies such as Cisco Voice technologies and knowledge of network architecture and maintenance
- Experience with Voice related protocols
- Excellent English written and verbal communication skills.
- Strong technical support, problem solving, and critical thinking skills.
• The department is divided into four groups, Business Applications, Service Desk, Operations and Delivery and IT Compliance and Projects
• Delivers infrastructure, networks and communication and ensures the operation of systems within pharmaceutical production
• The IT department ensures that IT solutions work and meet the requirements of the business
- You contribute to saving lives - Every day is meaningful as we manufacture life-saving medicines
- Benefits – Bonus program, benefits portal with advantageous deals and offers as well as naprapat at the workplace and more.
- Family values - Long-term perspective regarding personnel and relationships
- Competence development - We offer, among other things, several different employee and leadership training courses, both internal and external, trainee programs and digital solutions
If you have questions about the position, contact Robert Bateman at The application deadline is the position can be filled before then
If you go further in the process- We want to collect as much information as possible early in the process to be able to make the best match
- Within a few days, you will be able to carry out occupational psychology tests
- The tests are done early in the process because we want to ensure an objective, unbiased and fair selection process
Do you want to get to know us better? Learn more about IT on our website and follow us day by day on LinkedIn
Additional informationThe minimum gross wage according to the collective agreement (chemical industry) for your new job is EUR 3.909,67. We strive to adapt your salary to your range of tasks and to your profile, which is why we are ready to pay wages higher than collectively agreed. This is a legal requirement in Austria which is not applicable for other sites.
About OctapharmaHeadquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines.
Octapharma employs nearly 12,000 people worldwide to support the treatment of patients in 118 countries with products across three therapeutic areas: Immunotherapy, Haematology and Critical Care.
Octapharma has seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany and Sweden, and operates more than 195 plasma donation centres across Europe and the US. Octapharma has 40 years of experience in patient care.
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