Service technician

2 months ago


Stockholm, Sweden Carrier Full time

Country:

Sweden

Location:

Strosatragrand 12,127 39 SkarholmenR

 

Befattning (titel) 

Servicetekniker 

 

Affärsområde/avdelning/enhet 

Service / Stockholm 

 

Placeringsort 

Stockholm 

 

Befattningen rapporterar till (titel) 

Serviceledare Stockholm

 

Personalansvar (ja/nej) 

Nej 

 

Syfte med befattningen (översiktlig bild av varför finns befattningen finns) 

Arbeta som servicetekniker inom Carrier AB. 

Reparation och Underhåll av Carrier aggregat och övriga fabrikat. 

Kundkontakt, 

Förbereda och Inhandla erforderligt material inför reparationer 

Merförsäljning på kundarbetsplats 

 

Ansvarsområden/uppgifter 

  • Utföra service och Underhåll på kundarbetsplats. 

  • Förbereda och Inhandla material. 

  • Självständigt kontakta kund och boka tid för service. 

  • Dokumentera utförd åtgärd i SDF, maila rapport till kund. 

  • Säkerställa aggregatförteckning överensstämmer  SDF- Arbetsplats 

  • Veckovis rapportera arbetade timmar 

  • Analysera och utvärdera kundens behov för att hitta affärsmöjligheter 

  • Sälja hela Carriers service produktprogram 

  • Göra ekonomisk kalkyl och offerera av serviceavtal, modernisering och reparationer tillsammans med serviceledare 

  • Ta fram och säkerställa korrekt underlag för fakturering 

  • Daglig avrapportering till Serviceledare 

  • Självständigt planera utlagda serviceorder 

  • Aktivt ta del av Carrier utveckling av produkter och Inriktning 

  • Aktivt medverka till att förbättra avdelningens processer och arbetssätt 

  • Aktivt arbeta för en trivsam stämning inom avdelningen och företaget 

 

 

Kompetenskrav för rollen: (utbildning, kunskaper, färdigheter och erfarenheter) 

Gymnasieutbildning inom Kylteknik, VVS, Miljöteknik eller liknande. Ledarskapsegenskaper. Kylcertifikat klass 1, Heta arbeten, EHS, Någon form av affärsutbildning 

 

Interna och externa kontaktytor 

Kunder, Servicesäljare, Serviceledare, tekniker, servicekoordinator, NE säljare, leverantörer 

 

Befogenheter för rollen 

  • Befogenheter i enlighet med gällande attestmatris samt företagets policys, bestämmelser, rutiner, instruktioner och riktlinjer. 

 

Gemensamt 

  • Följa Carrier etiska regler 

  • Följa EHS policy, regler och instruktioner vilket inkluderar företagets krav, Cardinal Rules samt nationell lagstiftning 

 

Resurser (vilken roll/funktion kan fungera som ersättare) 

 

Särskilda krav på rollen (Obekväm arbetstid, tillgänglighet, resor etc) 

Beredskap kan förekomma 

 

 

Förväntat resultat/mål 

 

  • Arbeta för att uppsatta mål (KPI) infrias på både individnivå och verksamhetsnivå. 

 

Mål och uppföljning skall i samband med nytt kalenderår fastställas i samråd mellan chef och anställd. Löpande (minst halvårsvis) skall utfall ställas mot mål i ett utvecklingssamtal.  

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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