Product Warranty Expert

Product Warranty Expert

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

We are now looking for a Product Warranty Expert (PWE) to join our Service team, Wartsila Gas Solutions.

This position is permanent and job locations are evaluated to, Gdynia Poland, Asker Norway, Kalmar Sweden, Valencia Spain

Product Warranty Expert will have to engage and be interested in challenges technically, commercially and contractually.

The position requires close and professional supplier interaction to ensure quality improvement based on client claims and via technical input or expertise.

It will be important to act as a facilitator and always be in control over the negotiations. The Product Warranty Expert will also have the encouraged

mandate to transfer supplier business development possibilities during and after warranty period to the aftermarket Services department.

Product Warranty Expert will whenever needed corporate with the technical supportive teams, sales, quality department, strategic purchasers and project

department for ongoing warranty claims and supplier improvement work.

What will you be doing In this position? 

You will be responsible for and manage assigned projects during the warranty lifecycle period. A position where you will manage warranty claims/cases including re-claiming towards suppliers and customer interface. You will be assigned to cover all product lines within Wärtsilä Gas Solutions and responsible for transferring adequate supplier product improvements internally. Product Warranty Expert will be able to utilize internal network of experts, facilitate and take active part in supplier negotiations to secure successfully resolution of the case and to mitigate the negative impact on Wärtsilä and our customers. The target will be to strengthen the product line development and financial return of a product / project over its lifecycle, balancing the interest of a long-term consciencework towards quality and sustainability. As a Product Warranty Expert, your work will focus on Ensuring timely processing and decision making on warranty claims for assigned installations. Engaging to the way of working and approach with the rest of the team and according to the global Wärtsilä processes. Monitoring actual warranty cost vs. reservation for assigned installations to ensure adequate reservations. Managing warranty claims and responding to them in a fast and professional way in line with defined warranty handling process including data maintenance for relevant products/projects. Securing that needed corrective actions resulting from warranty claims are taken in a timely fashion in cooperation with the Supplier Development department. Managing needed actions such as re-claiming suppliers and ordering replacement parts / providing manpower to rectify warranty claims in a fast and professional manner. Mitigating warranty and failure costs for Wärtsilä and our customers. Escalating technical / financial issues in timely manner.

To be successful in this role, we expect you to have

Bachelor/Master’s degree in one of the Engineering fields. Minimum 2 years’ experience within the Maritime, Oil & Gas or Energy industries. Willing to work Not purely with technical issues, but also with planning, financial and contractual subjects. Good working knowledge of project & technical documentation like P&ID’s, datasheets and drawings. Systematic, structured and broad orientation. Excellent negotiation skills in client & supplier communications and multi-tasks. Technical, commercial and contractual knowledgeable. Self-motivated with the ability to work and take decision under pressure and stay organised. Ability to cooperate with people from different cultures Experience in CRM tools / SAP is an advantage. Fluent in written and spoken English

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation.

We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone

can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their

opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps

Does this sound like the job for you?

If yes, we hope to hear from you before the application deadline, by submitting your application through our careers portal. We aim to keep you updated on the process all the way.

Last application date: 20/06/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä

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