Support Technician

6 months ago


Stockholm, Sweden emagine Consulting Full time

We are in search for an Support Technician, This is a long contract for 18 months with location in Stockholm. Preferable start is ASAP.

Job responsibilities:

• Be the front line for technical improvements including desktop support troubleshooting hardware and software issues

• Perform the IT-related tasks for the on and off-boarding process (PC build-out,

dev kit setup, etc.)

• Identify, advocate for, and implement changes for the IT helpdesk process

workflows based on studio requirements

• Work the Xbox Game Studios IT and Microsoft IT on both tactical (day-to-day) and

strategic (long-term) projects

• Learn and implement best practices from other IT pros across Xbox Game Studios

and Microsoft

• Lead the effort to evaluate and recommend hardware for various disciplines

Requirements:

• IT Operations/Engineering experience

• Service-minded, positive, can-do attitude

• Experience with an ITIL process-based helpdesk system

• Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or

comparable helpdesk systems

• Experience with Microsoft corporate environments: AAD, AD, Directory Services,

ADO, SharePoint, etc.

• Extensive knowledge of client hardware for setup, optimization, and

troubleshooting

• Knowledge of authentication issues and resolutions

• Knowledge about basic network issues and resolutions

• Knowledge of printing and common issues

Nice to have:

• IT Operations/Engineering experience with a Game Studio

• Experience writing code/scripts in C# or PowerShell

• Experience troubleshooting client related issues in a Microsoft Corporate

• Environment and the restrictions that comes with said environment



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