Support Technician
6 months ago
We are in search for an Support Technician, This is a long contract for 18 months with location in Stockholm. Preferable start is ASAP.
Job responsibilities:
• Be the front line for technical improvements including desktop support troubleshooting hardware and software issues
• Perform the IT-related tasks for the on and off-boarding process (PC build-out,
dev kit setup, etc.)
• Identify, advocate for, and implement changes for the IT helpdesk process
workflows based on studio requirements
• Work the Xbox Game Studios IT and Microsoft IT on both tactical (day-to-day) and
strategic (long-term) projects
• Learn and implement best practices from other IT pros across Xbox Game Studios
and Microsoft
• Lead the effort to evaluate and recommend hardware for various disciplines
Requirements:
• IT Operations/Engineering experience
• Service-minded, positive, can-do attitude
• Experience with an ITIL process-based helpdesk system
• Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or
comparable helpdesk systems
• Experience with Microsoft corporate environments: AAD, AD, Directory Services,
ADO, SharePoint, etc.
• Extensive knowledge of client hardware for setup, optimization, and
troubleshooting
• Knowledge of authentication issues and resolutions
• Knowledge about basic network issues and resolutions
• Knowledge of printing and common issues
Nice to have:
• IT Operations/Engineering experience with a Game Studio
• Experience writing code/scripts in C# or PowerShell
• Experience troubleshooting client related issues in a Microsoft Corporate
• Environment and the restrictions that comes with said environment
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