IT Technician

Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team. About the IT Operations team We are a group of enthusiastic and social individuals who believe in harnessing our diverse backgrounds and experiences to create a dynamic, fun and successful work environment. While we come from different corners of the world, we share a common interest in all things related to IT and technology. About the role As an IT Technician, you provide excellent IT support to Trustly Europe's employees. You will collaborate closely with other teams to ensure a smooth, efficient, and user-friendly IT environment. Emphasizing automation, you will continuously work towards improving the team and our way of working through long-term initiatives

What you’ll do

Manage incoming requests and provide fellow employees in-person and/or remote hardware and software support Maintain all IT-related equipment in our offices Administration and support of Google Workspace, JAMF, Okta, Slack and other software owned by IT Play a key part when onboarding, re-boarding and off-boarding employees in Trustly Support & Troubleshoot macOS and iOS (Apple ecosystem)

Who you are

3+ years of experience working in a helpdesk environment and Skilled in how to educate people on system-related matters Service mindset, communicative, organised and ambitious individual who is used to working independently and proactively Collaborating well with others and thriving in a fast-paced environment is what you are looking for Experience in customer-focused support, in person and remote, to help Trustly employees solve technical problems A growth mindset and curiosity are what defines you - you may not have the answer, but you know how to find it Passionate about diving into new technologies and tools Please note that this is a fixed term contract from July 2024 to March 2024. Kindly submit your application and CV in English.Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation. If you feel that your skill set and personality compliments the criteria above, please apply now.

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