Manager of People Services

3 weeks ago


Stockholm, Sweden H&M Group Full time
Job Description

  • Strategy: Develop and lead the global vision, strategic direction and execution of digital back-office solutions for the people services area in collaboration with internal and external stakeholders.
  • Process & System Enablement: Drive the enablement of people processes, practices, and policies within the digital back-office operational model in partnership with People Life Cycle teams.
  • Roadmap Development: Create and maintain a tech roadmap for the digital back-office model, aligned with business priorities and delivering measurable value.
  • Digital Back-Office Support Model: Define and implement a support model that ensures high-quality global employee experiences, including 24/5 or 24/7 availability and multi-language support.
  • Innovation: Foster collaboration with key stakeholders to identify best practices, introduce new technologies, and implement emerging solutions to support organizational goals.
  • Experience: Having the end-user and the experience in mind when designing, introducing and maintaining our People services.
  • Operations: Oversee and support the management of Payroll & People Services in Sweden, as well as other service centers, ensuring efficiency and continuous improvement of current solutions. Executive on global scaling plans for people services.
  • Leadership: Lead a team of both leaders and specialists including over 40 employees.

Qualifications

We are looking for a strategic and innovative leader with a passion for delivering exceptional service and driving operational excellence. You thrive in a fast-paced environment and have a proven ability to work effectively with diverse stakeholders to achieve business objectives.

Required Skills and Experience:

  • Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field (Master’s degree preferred).
  • Extensive experience in HR operations, digital back-office solutions, and project management.
  • Strong leadership and communication skills, with the ability to engage effectively with internal and external stakeholders.
  • Proven success in defining and implementing support models for global employee populations.
  • Expertise in HR systems and processes, particularly with a focus on automation and operational efficiency.
  • Demonstrated ability to drive innovation and foster continuous improvement within People Services.
  • A strong conviction that great user experience goes hand in hand with end user satisfaction and business value.


Additional Information

This is a permanent position based in Stockholm, with a desired start date as soon as possible. The role reports directly to the Head of People Lifecycle.

If your experience, skills, and ambitions align with this role, please submit your application (CV only) at your earliest convenience, but no later than 3 December 2024. Interviews will be conducted on a rolling basis.

We look forward to your application



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