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Datacenter Services Manager
1 month ago
The Offer
- Work within a company with a solid track record of success
- Work alongside & learn from best in class talent
- Join a well known brand within Telecommunications
The Job
Responsibilities:
- Recruit, train, and manage personnel to meet business requirements.
- Ensure compliance with customer requirements, product support, and company policies.
- Lead a high-performing, cross-functional team to deliver contracted services support.
- Foster a positive culture, embodying core tenets such as People First, Ownership Mentality, Quality, and Partnership.
- Accountable for achieving customer support SLAs and effectively communicate status, issues, and needs.
- Manage day-to-day customer relationships at the site level.
- Assist Regional Manager with overall account management as needed.
- Oversee planning and execution of site assessments, builds, transport, inventory, and deployments.
The Profile
Requirements:
- Bachelor’s degree and a minimum of three (3) years of related service manager experience, five (5) years of server hardware deployment and IT Data Center Services.
- Proven team leadership experience.
- Strong cross-functional communication skills.
- Excellent organizational skills and attention to detail.
- Experience with engineering processes, project management methodologies, and release schedules
- Strong problem-solving skills.
- Proficiency with Microsoft Office applications.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.
- Scripting experience preferred – PowerShell, Python, Bash.
The Employer
Our client is one of the fastest growing companies in the U.S. offering end-to-end services to Fortune 500 clients.
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