Renewals Specialist

7 months ago

Stockholm, Sweden Optimizely Full time

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

Introduction

The Renewals Team owns the renewal experience working directly with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Renewal Specialist is a key strategic partner to the GTM organisation working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals.

Job Responsibilities

Acts independently and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight Become the go to regional expert with regards to the renewal experience for all cross-functional partners. Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)

Knowledge and Experience

Minimum of 2-3 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products Ambition to look for opportunities to expand the scope of the role and take on new projects High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts Able to build relationships quickly and work across many cross-functional teams in a remote environment Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals

Education

Bachelors Degree preferred

Competencies

Adapting to ChangeDelivering High Quality WorkDemonstrating InitiativeInteracting with People at Different LevelsWorking with Ambiguity

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#LI-AS1

  • Client Engagement Specialist

    7 months ago

    Stockholm, Sweden DOW JONES Full time

    Description : The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ internal teams to ensure the...

  • Client Engagement Specialist

    6 months ago

    Stockholm, Sweden Dow Jones Full time

    Job Description : The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ internal teams to ensure...

  • Customer Success Manager.

    2 months ago

    Stockholm, Sweden Cisco Full time

    What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will...

  • Global Mobility

    6 months ago

    Stockholm, Sweden Atlas Copco Full time

    .fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.At Atlas Copco, we're...

  • Senior Grid Development Manager

    2 months ago

    Stockholm, Sweden ib vogt GmbH Full time

    Job DescriptionWelcome to an exciting opportunity to lead grid origination within our dynamic Swedish development team. We are seeking a proactive and knowledgeable individual who will spearhead the identification of new grid opportunities, serve as the primary liaison with distribution and transmission network operators, and ensure regulatory compliance for...

  • Solar Engineer

    7 months ago

    Stockholm, Sweden DNV Full time

    As a Solar Engineer , you will collaborate with other technical professionals to provide consulting services to our existing customers and explore new opportunities.  You’ll have the chance to learn about the technical aspects of solar PV plants by participating in various projects, conducting Energy Production Assessments, making site visits,...

  • Client Coordinator

    1 month ago

    Stockholm, Sweden SE001 Marsh AB Full time

    Description: We are seeking a talented individual to join our Risk Management team at Marsh. This role will be based in Stockholm . This is a hybrid role that has a requirement of working at least three days a week in the office. As our new Client Coordinator, you will be part of the continuous journey towards building a strong and professional...

  • Sales Specialist

    7 months ago

    Stockholm, Sweden Palo Alto Networks Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • social media manager

    1 month ago

    Stockholm, Sweden team5pm Full time

    Do you feel like working for a big international brand and helping them convey their message on TikTok, YouTube and Instagram? Does it seem like a great challenge to be responsible for the channels, influencer processes, and data research?Social Media Manager at team5pmAs a Social Media Manager at Team5pm, you are responsible for all online channels of some...

  • Solution Architect

    7 months ago

    Stockholm, Sweden aira Full time

    Clean-energy tech leads to a positive global transformation. Heating homes contribute to 15% of Europe's CO2 emissions. Switching to sustainable solutions offers households a way to achieve net-zero emissions. Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes with a meaningful impact. Starting...