Team Lead, Implementation

2 months ago

Stockholm, Sweden Adyen Full time

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Implementation

We’re looking for an experienced and motivated leader to join our Implementation team to lead a team of Implementation Managers in Stockholm. You will join a group of peers spread across Stockholm and Europe to propel our implementation team to new heights, setting the standard in the industry. You will lead a group of Implementation Managers working across the domains of Digital, Unified Commerce, and Platforms & Financial Services. The majority of your focus will be within the Platforms & Financial Services domain, supporting the complex integrations and business models of our Platform customers to give them their competitive edge. 

The Implementation Management team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge and industry best practices. Implementation managers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and financial services. 

What you’ll do

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges. Create an inspiring and collaborative team environment with an open communication and feedback culture. Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered Collaborate with other teams, both locally and globally, and drive initiatives to grow the (global) IM organization, in size, quality and scalability.  Help define and execute strategic initiatives with the goal of advancing our function's OKRs

Who you are

Experienced in building and managing a team of implementation managers, technical consultants or technical project managers. This will include coaching, setting goals and objectives, and proactively engaging with your team’s work. Experienced with integration projects within a large global company working in professional services, finance, retail or general technology. A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective. Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate. Proactive hands-on attitude to get things done in collaboration with your team, not afraid to get involved and tackle challenges when the situation calls for it Experience within the Platform or Financial Services space is a plus, but not a requirement

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