Design Lead, Support

3 weeks ago

Stockholm, Sweden Wolt Full time
Job Description

And we’re looking for a Design Lead to join the Support mission

We're looking for a Design Lead to join our Support Group, the development organization that builds our in-house customer service tooling. We work on topics like support chat, operational tooling for support agents, and self-service and automation. 

At Wolt, Wolt Support Group is a key part of core customer experience that impacts daily lives in all the 26 countries Wolt is active in. We provide delightful support experiences in consumer apps as well as building top-notch internal tooling for our support heroes.

Join us today to build Wolt together

This role can be based in Berlin or Stockholm.


Qualifications

Your Impact

The core skills of our design leaders are to coach, bridge and direct the function of design. This means, you are both a highly experienced manager who loves being connected to the work and zoom in as necessary to support teams to  success.

Set up the team for success:
Lead the Design team, a part of the Support Group, ensuring that the team is set up for success in a scaling environment

Lead the charge:
Oversee a critical problem space within the Support mission, empowering your team to thrive in a dynamic, creative environment.

Set the bar high:
Establish and uphold exceptional design standards, ensuring every product we build delivers a delightful user experience.

Grow and nurture:
Build a high-performing team by attracting and onboarding top talent, implementing efficient design management practices, and leveraging strategic frameworks.

Bridge the gap:
Foster seamless collaboration and project delivery within agile teams, guiding stakeholders through effective design rituals and reviews.

Empower your team:
Mentor and coach designers, supporting their career aspirations and pushing them to reach their full potential.

Navigate with purpose:
Translate user needs and business goals into innovative solutions that drive strategic success.

Who you are

  • You have experience leading design teams or as Staff/Principal designer at consumer-focused product organizations that feature strong value propositions and high tech service integrations.

  • You possess exceptional design skills and have shipped numerous consumer products that prioritize user delight. This allows you to have thorough understanding of creative process and hands on design work, and while you may not spend that much time designing yourself, you still care about the design work deeply

  • You have experience leading, mentoring, and managing designers to help grow their skills in research, design, ideation, innovation and systematic thinking.

  • You effortlessly connect with cross-functional stakeholders, motivating them to execute vision even in your absence.

  • You have a user and data-focused design mentality. You leverage user feedback and data insights to refine your team's intuition,  understanding the value of both qualitative and quantitative methods.



Additional Information

The position will be filled as soon as we find the right person, so feel free to apply as soon as you feel like hearing more about the position and potentially joining Wolt

The compensation will be a negotiable combination of monthly pay and equity. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.

If you want to check up on your application or have any further questions about the position, you can turn to Talent Acquisition Partner Claudia Medri (claudia.medri@wolt.com) at any given time.

  • Design Lead, Support

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Job DescriptionAnd we're looking for a Design Lead to join the Support missionWe're looking for a Design Lead to join our Support Group, the development organization that builds our in-house customer service tooling. We work on topics like support chat, operational tooling for support agents, and self-service and automation. At Wolt, Wolt Support Group is a...

  • Technical Lead, Wordpress

    2 weeks ago

    Stockholm, Stockholm, Sweden AcadeMedia Support Full time

    AcadeMedia is searching for an experienced Technical Lead to oversee our web development team on a long-term basis. This pivotal position involves guiding development initiatives, streamlining processes, and spearheading technical advancements using cutting-edge technologies.Start Date: Starting from July 1, 2024.Key Responsibilities:Lead the design and...

  • UX design lead UX Design · Stockholm · Hybrid Remote

    2 weeks ago

    Stockholm, Stockholm, Sweden Epiceros Full time

    We are looking for a seasoned UX Lead to helm our design initiatives and drive the creation of user-centric products at Epiceros. With a requirement for 5-8 years of UX/UI design experience, the ideal candidate will possess a profound ability to lead design strategies across multidisciplinary teams, including developers. Your role will involve making...

  • Lead UX Designer

    4 weeks ago

    Stockholm, Sweden Gelato Full time

    About GelatoGelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the future, the market opportunities are endless thanks to new technologies such as 3D...

  • Lead UX Designer

    4 weeks ago

    Stockholm, Sweden Gelato Full time

    About GelatoGelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the future, the market opportunities are endless thanks to new technologies such as 3D...

  • Lead UX Designer

    2 weeks ago

    Stockholm, Sweden Gelato Full time

    About GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply...

  • Design Lead

    3 days ago

    Stockholm, Sweden Autoliv Full time

    Our Electronics Tech Center in Brasov focuses on the innovation, development and testing of electronic applications in the Safety area (Active Seatbelts & Steering Wheels), coordinating end-to-end European projects.  We are looking for an experienced Design Lead to join our team on our challenging journey as we move towards the future of the automotive...

  • Support Team Lead

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Job DescriptionAre you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe's fastest-growing tech companies sound like your next adventure? If so, then we'd love to chat Role backgroundThe Support Team is the glue that holds together the...

  • Support Team Lead

    2 weeks ago

    Stockholm, Sweden Wolt Full time

    Job DescriptionAre you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! Role backgroundThe Support Team is the glue that holds together...

  • Technical Lead, Wordpress

    2 months ago

    Stockholm, Sweden AcadeMedia Support Full time

    AcadeMedia is looking for a seasoned Technical Lead to head our web development team on a permanent basis. This key role will involve leading development efforts, optimizing processes, and driving technical innovation using modern technologies.Start Date: From July 1, 2024.Key Responsibilities:Lead the design and implementation of CI/CD pipelines in GitLab,...

  • Technical Lead, Wordpress

    4 weeks ago

    Stockholm, Sweden AcadeMedia Support Full time

    AcadeMedia is looking for a seasoned Technical Lead to head our web development team on a permanent basis. This key role will involve leading development efforts, optimizing processes, and driving technical innovation using modern technologies.Start Date: From July 1, 2024.Key Responsibilities:Lead the design and implementation of CI/CD pipelines in GitLab,...

  • Senior Product Design Lead

    2 weeks ago

    Stockholm, Stockholm, Sweden DigitalRoute Full time

    The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...

  • Support Team Lead

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe's fastest-growing tech companies sound like your next adventure? If so, then we'd love to chat Role backgroundThe Support Team is the glue that holds together the Wolt marketplace,...

  • Senior Product Design Lead

    2 weeks ago

    Stockholm, Stockholm, Sweden Digital Route AB Full time

    The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...

  • Senior Product Design Lead

    7 days ago

    Stockholm, Sweden Anyfin AB Full time

    Anyfin is on a mission to change millions of financial lives for the better. Since our start over six years ago, we have grown from helping one customer at a time to 160k+ active customers daily with our human-designed services. But we aim higher: more customers, products, markets…all of which need a well-designed, flawless experience. That is why we are...

  • Lead Data Scientist, Support

    4 weeks ago

    Stockholm, Sweden Wolt Full time

    Job DescriptionWe're looking for an awesome someone to join our Support Group, the development organization that builds our in-house customer service tooling. They work on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain, and are...

  • Lead Data Scientist, Support

    4 weeks ago

    Stockholm, Sweden Wolt Full time

    Job DescriptionWe're looking for an awesome someone to join our Support Group, the development organization that builds our in-house customer service tooling. They work on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain, and are...

  • Pega Lead System Architect to Know Your Customer, Group Business Support

    6 days ago

    Stockholm, Sweden Nordea Bank Full time

    Job ID: 24765    We are looking for an experienced Pega Lead System Architect to join Group business support on our new strategic KYC journey with Pega CLM/KYC. In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do. At Nordea, we’re committed to...

  • Staff Designer

    2 weeks ago

    Stockholm, Stockholm, Sweden Spotify Full time

    Join our horizontal Design and Research Studio working across the Spotify Platform Mission. We craft powerful tools and experiences that accelerate innovations and impact, safely at scale within and beyond Spotify to unlock the power of human creativity. We're seeking a Staff Designer to help build the future of designer and developer experiences at Spotify...

  • Principal Application Engineer

    2 weeks ago

    Stockholm, Stockholm, Sweden Cadence Design Systems Full time

    Principal Application Engineer page is loaded Principal Application Engineer Apply locations STOCKHOLM time type Full time posted on Posted Yesterday job requisition id R46555 At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Principal Application Engineer This Digital IC design and support role...