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Developer Support Engineer
2 months ago
Do you excel at addressing developer questions and providing top-notch support?
In this role you will be key in ensuring seamless collaboration between our clients' developers and our in-house team.
Start: -06-03
End: -05-31
Location: Stockholm only
Overview
Supporting and maximizing the developer experience
Improving reference implementations, sample apps and documentation
Resolving issues with our clients SDKs and APIs, addressing common questions, and spotting trends for potential improvements.
What you will do
Manage and evaluate third-line support requests to maintain the relevance of our FAQs.
Update and enhance developer documentation to ensure it is current and accessible.
Create reference implementations and sample applications
Work closely with other engineers to stay updated on significant changes and new releases.
Emphasize quality assurance and deliver exceptional support to developers.
Communicate clearly with clients to resolve their technical issues promptly.
Perform QA testing of SDKs on mobile devices to guarantee optimal performance.
What we are looking for
Good experience in mobile app development.
Hands-on experience with monitoring tools like Datadog and Kibana for system analysis and troubleshooting through comprehensive log and metric reviews.
Previous background in a technical support role.
Knowledge of voice and video communication technologies.
Understanding of WebRTC, IP networks, or telecom networks.
Experience in performing both manual and automated QA testing of SDKs on mobile platforms.
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