Field Service Engineer

1 week ago


Uppsala, Sweden Dabster Full time
Job Description:
To support P/P Ticket - After hours on call support Coordinate for overall site health and infrastructure and application environment Coordinates and acts as SPOC/project lead for complex service requests/ local projects (, MES systems, network expansion, MPOD) Interacts with site floor personnel to problem-solve future-state requirements Serves as source of functional understanding of processes, tools, and integration of plant equipment with IT platforms (, Wonderware, Camstar, OSIPI, Werum), as well as Manufacturing business knowledge Interacts with multiple stakeholders – Execution systems, plant engineers and technicians and MLL IT Maintains facility IT ownership Monitor and achieve service levels, tracks metrics/analytics, and ensures site health of GTS services (, network reliability, availability, capacity, etc.) Performs site-level DR,CMDB related to GTS services Risk, security, vulnerability, and compliance management related to GTS services Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services End user knowledge (, training, technical writing) related to GTS services Delivery and coordination of end-user services & service desk related to GTS services (, desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance) coverage (best endeavors or formalized) VIP services related to GTS services Service request coordination related to GTS services Experience of working in Life-sciences industry will be preferred

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