Current jobs related to Merchant Service Specialist - Stockholm - Trustly

  • Merchant Acquisition Strategist

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    We are seeking a highly skilled Product Lead to join our Merchant Selection team at Wolt.As a key member of our product organization, you will drive strategies for merchant acquisition and collaborate with strategy and country teams to enhance our value proposition. This involves developing our merchant acquisition platform, revenue strategy, and building a...

  • Product Lead, Merchant Operations

    6 months ago

    Stockholm, Sweden Wolt Full time

    We are looking for a Product Lead to join the Merchant Group , specifically our Merchant Operations Team .  Merchant group as a whole consists of 10 different teams which develop products for merchants to succeed on wolt - often with a focus on automation or self-service. Within Merchant Operations you will be leading the development of tools such...

  • Product Lead, Merchant Selection

    1 month ago

    Stockholm, Sweden Wolt Full time

    Job DescriptionJoin our Merchant Selection team as a Product Lead, where you’ll drive strategies for merchant acquisition and collaborate with strategy and country teams to enhance our value proposition, attracting a diverse range of merchants. Your role will focus on developing our merchant acquisition platform, revenue strategy and building a great...

  • Product Lead, Merchant Acquisition Strategist

    4 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Product Lead, Merchant Acquisition StrategistAs a Product Lead, Merchant Acquisition Strategist at Wolt, you will drive strategies for merchant acquisition and collaborate with strategy and country teams to enhance our value proposition, attracting a diverse range of merchants. Your role will focus on developing our merchant acquisition platform, revenue...

  • Product Acquisition Manager, Merchant Ecosystem

    4 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Join Wolt's Merchant Selection Team as a Product LeadAs a Product Lead on our Merchant Selection team, you will drive strategies for merchant acquisition and collaboration with strategy and country teams to enhance our value proposition. You will work with a cross-functional team of talented engineers, designers, product people, and analysts to develop...

  • (Senior) Data Scientist

    7 days ago

    Stockholm, Sweden Wolt Full time

    Job DescriptionAbout Merchant Group at WoltWolt as a platform focuses on serving three main groups: customers, couriers, and merchants. In a nutshell, the Merchant Group strives to make Wolt an integral part of our Merchant’s daily business. Their core mission is to provide merchants with self-service tools and automation that are useful, efficient,...

  • Sr Sales Manager

    3 months ago

    Stockholm, Sweden PROWEBCE Full time

    Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier.  Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos...

  • Data Science Expert for Merchant Experience

    3 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Welcome to Wolt, a global food delivery and restaurant ordering service. We are seeking an experienced Data Science Expert to join our cross-functional Merchant Experience team.As a Data Science Expert, you will work closely with software engineers, product managers, designers, and analysts to develop algorithms and data-driven solutions that empower our...

  • Backend Engineer

    6 months ago

    Stockholm, Sweden Instabee Full time

    About us In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the...

  • Senior Backend Developer

    2 weeks ago

    Stockholm, Stockholm, Sweden Instabee Full time

    About Instabee">Instabee is a leading European e-commerce enabler, founded in 2022 after combining Budbee and Instabox. We serve millions of consumers across Europe with convenient deliveries and aim to become the leading e-commerce platform.">Our Journey">We're fast-paced and rapidly expanding our business, growing from Sweden to Scandinavia and continental...

  • Risk Advisory Specialist

    1 month ago

    Stockholm, Stockholm, Sweden AMEX Full time

    Unleash Your Potential with American Express. At American Express, we empower our colleagues to grow and succeed in a dynamic environment. As a Risk Advisory Specialist, you will play a critical role in ensuring the success of our Global Merchant & Network Services (GMNS) business. Your primary responsibility will be to provide non-financial risk...

  • Service Desk Specialist

    1 month ago

    Stockholm, Stockholm, Sweden OU428 Tietoevry AB Full time

    Service Desk Specialist Job Description We are seeking a skilled Service Desk Specialist to join our team at Tietoevry AB. As a Service Desk Specialist, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance.About the Role As a Service Desk Specialist, you will be working with our...

  • IT Service Desk Specialist

    1 month ago

    Stockholm, Stockholm, Sweden King Full time

    Job Title: IT Service Desk SpecialistAbout the Role:King is seeking an IT Service Desk Specialist to join our team in Stockholm. As an IT Service Desk Specialist, you will be responsible for providing technical support to our employees, resolving incidents and requests in a timely manner, and escalating complex issues to the appropriate teams. You will work...

  • European Payments Specialist

    3 weeks ago

    Stockholm, Stockholm, Sweden Trustly Full time

    About the RoleThe Senior Sales Manager will play a key role in driving revenue growth across Europe by expanding Trustly's gambling merchant base. The primary objective is to identify new merchant opportunities among online gambling operators, create a sizeable pipeline of potential clients, and successfully conclude negotiations with key target...

  • Underwriting Service Specialist

    5 months ago

    Stockholm, Sweden Zurich Insurance Company Full time

    Underwriting Service Specialist within International Insurance Programs to Zurich Nordic Are you interested in joining an inspiring work environment where you can make a difference? Zurich Insurance Group is a global insurance company with about 60 000 employees and one of the world’s most sustainable insurers, as shown by the S&P Global Corporate...

  • Infrastructure Services Specialist

    1 month ago

    Stockholm, Stockholm, Sweden 0105 DXC Technology Sverige AB Full time

    Job Title: Infrastructure Services SpecialistAbout the Role:We are seeking an experienced Infrastructure Services Specialist to join our team at 0105 DXC Technology Sverige AB. The successful candidate will be responsible for providing expert technical support in infrastructure services, responding to complex issues and inquiries.Key Responsibilities:Provide...

  • IAM-specialist - Säkerställa Identitets- och Åtkomsthantering

    3 weeks ago

    Stockholm, Stockholm, Sweden Coor Service Management Full time

    Arbete som IAM-specialist hos Coor Service ManagementI rollen som IAM-specialist på Coor Service Management har du ansvar för att säkerställa en stabil och effektiv identitets- och åtkomsthantering för våra 17 000 konton i Norden och Baltikum.Vårt teamCoor IT är ett team på cirka 60 personer, och vi utgår från vårt kontor i Kista. Vi arbetar...

  • Merchant Services Team Lead

    1 month ago

    Stockholm, Stockholm, Sweden Amazon Corporate Services Sweden AB Full time

    Job DescriptionAt Amazon Corporate Services Sweden AB, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.This is an opportunity to lead and drive the growth of Amazon's third-party business in the Swedish Marketplace. We're looking for a Sales Manager to manage and develop...

  • Kundtjänstmedarbetare - Kund Service Specialist

    4 weeks ago

    Stockholm, Stockholm, Sweden Simplex Bemanning AB Full time

    Kundtjänstmedarbetare – Kund Service SpecialistVi söker en kundtjänstmedarbetare till vårt team i Rosersberg. Som Kund Service Specialist hos oss kommer du att arbeta med att ge våra kunder professionell service och support genom olika kanaler som telefon, e-post och chatt. Arbetsuppgifter:Mottagning och hantering av inkommande samtal och...

  • Service Desk Specialist

    1 month ago

    Stockholm, Stockholm, Sweden Fållan Kulturarenor Full time

    As a Service Desk Specialist at {company}, you will be the first point of contact for customers with technical queries and issues. Your role will involve providing timely and effective solutions to customers, ensuring that their needs are met and that they are satisfied with the service.Key responsibilities will include:Responding to customer inquiries and...

Merchant Service Specialist

1 month ago

Stockholm, Sweden Trustly Full time
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team. About the Merchant Service team At Trustly’s Merchant Service we strive to provide an industry leading service experience to our B2B customers. We go above and beyond by assisting customers efficiently, accurately and with high quality. We work closely with other departments to continuously improve our services and products to meet current and future customers’ needs.The team's primary objective is to deliver high-qualitative support to Trustlys merchants in an efficient and customer obsessed manner. About the role As a Merchant Service Specialist at Trustly you will work in an international team who all work towards the same goal; creating the best customer experience. You will serve our B2B customers by identifying and resolving technical and non technical issues related to payment transactions as well as identify and escalate complex cases in the best possible way. You will collaborate closely with teams across Trustly such as Consumer Service, AML, Fraud and Commercial.You may be scheduled to work on a shift basis, which could include any day of the week from 8am to 8pm, and occasionally on public holidays.

What you'll do

Being the first line of contact for our B2B customers – act as a Trustly ambassador Identify and understand customer issues, concerns or complaints and proactively resolve them Respond promptly without compromising on quality to our key customer inquiries via email Collaborating with other teams within the company to resolve consumer inquiries in an efficient and timely manner

Wanted behaviours

Efficiency and Proactivity: Wow your customer by continuously enhancing payment processing efficiency and proactively addressing any potential issues. Customer Focus: Own it, fix it by prioritizing the needs of our B2B customers, demonstrating empathy, responsiveness, and delivering exceptional service. Communication and Collaboration: Deliver impact at speed through open communication and effective collaboration with internal teams, external partners, and stakeholders. Problem-Solving: Find your way to win by approaching challenges with a proactive and solutions-oriented mindset, promptly analyzing and implementing effective solutions. Adaptability and Flexibility: Dare to innovate by demonstrating adaptability and resilience in a dynamic environment, adjusting strategies to meet evolving business needs. Compliance and Ethics: Ensure compliance and uphold ethical standards, conducting all activities with integrity, honesty, and respect for confidentiality.

Who you are

Service-minded and passionate about creating an outstanding customer experience. You thrive in a fast-paced and changing environment, and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach. You are a problem solver that takes ownership and can work independently as well as in collaboration with the team. You have strong knowledge and understanding of online payments and experience working with customer service in Payments, E-com, or Financial Services. Proficient in English, both spoken and written; German language skills are a plus. Ability to work on a shift basis, including evenings, weekends and holidays. Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation. If you feel that your skill set and personality compliments the criteria above, please apply now.