Customer Service Advisor within Power Tools

4 days ago

Helsingborg, Sweden Concentrix Full time
Description

Do you feel at home between a drill and a jigsaw? Do-it-yourself is your thing and you can do gardening with the right tools? Perfect Then you're ideal for our Power Tools customer service

 

Concentrix is a leading, global provider of customer engagement services. With some of the world’s biggest and best brands as our clients, chances are very good you’ve already interacted with someone from Concentrix, and you wouldn’t have known it 

Every day, from more than 70+ countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We derive our success from our employees, who serve billions of customer contacts every year. We are always on the search for positive, motivated people who would like to join our team - and here for we are looking for you as a

 

Customer Service Advisor (m/f/d) Finnish Support

 for our technical customer service for our Power Tools client.

 

Your tasks:

  • You are the first point of contact for   our clients  Power Tools  customers by phone, e-mail and chat.
  • You answer customers' questions about prices, delivery times and orders.
  • You deal with complaints, returns and credit notes and find the right solution for each customer as well as for internal employees.
  • Thanks to you, customers are perfectly informed about products, promotions and possible applications of Bosch tools.

 

Your profile:

  • Have you worked in technical customer support or gained experience in construction? Or are you a skilled craftsman looking for a new perspective?
  • Are you confident in written and spoken English at B2 level and in Finnish at native speaker level? 
  • Thanks to your level-headed and understanding manner, you are able to solve escalations and satisfy the customer needs.
  • You are confident in using a PC and carefully maintain the client's database. Knowledge of SAP and CRM systems is welcome, but not a prerequisite.

 

Your Benefits:

  • Be part of our power-packed team
  • Paid onboardingtraining for your new career
  • The weekend is yours: work MO-FR from 7-15.30h .
  • Turn your hobby into a profession and develop yourself further with Concentrix.
  • We also offer you much more, such as 25 days annual leave - and other excellent company benefits, including a pension scheme and wellness allowance.
  • Join in our activities such as barbeques and fun internal competitions with prizes.
  • We offer a relocation package. Please reach out to Talent Acquisition for more info.

 

Have we aroused your interest? Very well. Apply TODAY

 

 

#LifeAtConcentrix #ReimaginingCX #ReimagineEverythingCX #DesignBuildRun #FutureOfCX #OneEarthOneConcentrix #OneConcentrix #AGENTCNX #bilingualroles #advisorroles #finnish #english

Location:

Helsingborg, Sweden

Language Requirements:

English (Required), Finnish (Required)

Time Type:

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