On-site IT I&O Manager Scandinavia

Onsite IT I&O Scandinavia Manager

What this role is about?

On-Site IT I&O Scandinavia Manager is a head of sub-cluster inside ONSITE IT I&O Austria, Baltics, Scandinavia organization.

In this role you’ll be primarily responsible for the management of Market / Factories / Leaf on-site IT I&O operations in Scandinavia, ensuring the delivery of all services dedicated to support of on-site users and provision of the infrastructure for running JTI business, such as on-site technical infrastructure maintenance, end user operational support, distribution of all IT equipment and network on-site support, as well as the delivery of required service levels as measured by objective KPIs and dashboards, following the established JTI IT policies and strategic directions. Regional On-site IT I&O operations are effective, efficient, adhere to the budget for the on-site IT I&O and strategic vendors.

This position also supports On-Site IT I&O Austria, Baltics and Scandinavia Cluster Lead in identification of the technical infrastructure & end-user computing requirements for market/factory/leaf business operations by cooperating with respective Regional, Markets, Factories, Leaf origins IT Leads to advise the IT Infrastructure and Operations Pillar for the required systems / solutions. The On-Site IT I&O Scandinavia Manager is accountable for managing the implementation and execution of all required global & local infrastructure systems, providing end-user computing services in incumbents' region locations.

What will you do?

Work as a partner with respective Cluster/Entity IT Leads to fully understand technical requirements of regions’ business plans & priorities Liaise with respective Cluster/Entity IT Leads, Corporate IT pillars and other stakeholders to ensure alignment on the technical platforms/solutions required/scheduled for the locations Act as single and most senior point of escalation for the management of IT technical related issues and/or topics within the respective IT I&O Sub-Cluster Ensure technical solutions meet requirements of the business and IT, are cost effective, in alignment with IT strategy and the technology stack, implemented in accordance with Operating Guidelines and JTI P&P, and delivered according to plans; Provide visibility to respective Onsite IT I&O Cluster Lead where deviations occur Act as single and most senior point of escalation for the management of IT technical related issues and/or topics in a sub-cluster Management of the Onsite IT I&O budget for a sub-cluster (in technical areas) and within each reporting Market/Factory/Leaf onsite IT I&O sub-team. Responsible for effective planning of the AP/SP and LE processes, of delivering on commitments, and of managing and reporting with clarity how the regional budget is used to run existing services, the cost of transformation/change and efficiencies gained by changes. Optimize, control, and reduce costs, when possible, to improve costs/resource efficiencies and profitability within the regions Being accountable for regularly review of IT service delivery performance vis-à-vis standards and best practices, leveraging the IT performance management platforms for a sub-cluster, ensure appropriate coordination and communication with respective Clusters/Markets/Factories/Leaf origins to gain meaningful and actionable insights to improve service quality and performance efficiency Ensure regular maintenance of IT infrastructure in a sub-cluster to minimize business disruption and the timely communication of system changes to the respective Regions/Cluster/Entity IT teams for facilitating user readiness to adopt the changes Ensure a consistent application of computer controls that support financial audit requirements

What are we looking for?

University Degree in Computer or Technical Science or strong IT background 5-7+ years of IT management (including people management) with more than 7 years of overall experience in IT discipline. Preferred background would be in multinational companies Knowledge of business and related processes in FMCG industry would be a huge asset High level of communication and negotiation skills Highly effective in a geographically distributed global environment. Cultural awareness with ability to prioritize on specific areas within region Proven people management skills; Strong ability to leverage resources and skills across a dynamic, cross-location environment, to maximize value and develop people, and to pull together a multicultural, virtual team Ability to innovate and think outside the box. Flexibility to adapt to changing business environment and priorities Proven project management skills Strong problem-solving and analytical abilities Financial and budgetary understanding Excellent knowledge of IT technology, infrastructure and business applications Able to deliver within tight deadlines and with limited resources

What are the next steps – Recruitment Process:

Thank you very much for your interest in the role. You are welcome to apply. We will make sure every candidate will receive a reply within 2 weeks after the application deadline. 

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