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Senior Support Services Owner

7 months ago

Lund, Sweden Oracle Full time

At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Support organisation. Join us and create the future.

What you will do

As a Senior Support Services Owner, you will work in a team environment to be accountable for Oracle Health client relationships. As you work with Oracle Health clients, you will perform the below responsibilities. Your ultimate goal is healthy team and client relationships to deliver value outcomes for both Oracle and our clients.

Manage complex external client relationships with a high degree of variability Influence client support strategy focusing on value achievement and targeted outcomes  Develop complex continuous improvement strategies  Act as the single point of contact for cross-organizational support escalations  Provide support processes expertise and advise on expectations for both internal stakeholders and external clients  Contribute to internal team value and improvements

What we will offer you

• A competitive salary with exciting benefits

• Flexible working options so you can do your best work

• Learning and development opportunities to advance your career

• Core benefits 

• An inclusive culture that celebrates what makes you unique

Required Experience:

Bachelor's degree in IT, HealthCare, related field or equivalent relevant work experience At least 6 years software implementation/Support work experience Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience Fluent in English and Swedish 

Preferred Qualifications:

Cerner millennium experience Client relationship/Service Management experience Experience working in Application Managed Services or SolutionWorks business units 

Expectations:

Willing to participate in on-call rotation as needed  Willing to travel to client site as needed Willing to work from assigned work location