Service Designer
6 months ago
Hallå där alla Service Designers som är redo för en ny jobbutmaning Vad sägs om att få jobba med några av våra mest kända och älskade varumärken för branschens bästa kundupplevelse? Vi vill överträffa våra kunders förväntningar och erbjuda spelglädje för alla, det är då vi vinner tillsammans helt enkelt
Vad kommer du att göra?
I den här rollen jobbar du både strategiskt och operativt för att vidareutveckla Sport & Casinos metoder för servicedesign och designprocessen. Ett stort fokus kommer att ligga på att utveckla kopplingen mellan våra kvalitativa och kvantitativa tillvägagångssätt, samt att främja ett kundcentrerat arbetssätt.
Du blir en del av ett gäng härliga kollegor i ett starkt team med närhet till affärsledningen. Du jobbar tillsammans med produktägare, team och UX design för att ta fram koncept för nya tjänster och produkter, och identifierar både lång- och kortsiktiga behov utifrån kundinsikter.
Anordna workshops, genomföra noggrann research och djupintervjuer, ta fram hypoteser utifrån kvantitativ och kvalitativ data och visualisera för teamet. Ja, det är exempel på vad du kommer att arbeta med för att få fram insikter som lägger grunden för bland annat den digitala lösningen. Här får du möjlighet att ta fram både din noggranna och kreativa sida, och ta lead i din roll som servicedesigner för en gedigen designprocess.
Är du den som kommer att göra det?
Vi söker dig som verkligen vill skapa användarvänliga lösningar för slutanvändarna och som är en ambassadör för servicedesign och insiktsdrivet designarbete. Du har praktisk erfarenhet av roller som tjänstedesigner och är van vid att omsätta insikt till värdeskapande lösningar.
Hos oss är teamarbetet avgörande och vi tror på att vi med mod och nyfikenhet kan skapa enkelhet i allt vi gör. Du gillar att inspirera andra med din kunskap och erfarenhet, och visar också stort intresse för andras insikter och bidrag.
Vi tror också att du har följande erfarenheter:
Mycket goda kunskaper om metoder för kundinvolvering God förmåga till visualisering och prototypgenerering av kundresor på konceptuell nivå Självständigt arbetat med att samla och analysera både kvalitativ och kvantitativ data för att fatta affärsmässiga beslut Meriterande att ha arbetat med digitala feedbackverktyg så som Hotjar och Qualtrics-
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